FAQ’S

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Do you replace our paralegals?

No. We extend your team with documented processes and capacity under your attorneys’ supervision.

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How do you avoid unauthorized practice of law (UPL)?

We operate under written SOPs approved by your licensed attorneys. We draft from your templates, perform procedural tasks, and never give legal advice.

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Are you compatible with our tools?

Likely yes. We routinely work with Clio, CosmoLex, PracticePanther, MyCase, Smokeball, QuickBooks, and Xero.

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How long to start?

Most pilots begin within 2 weeks of discovery. Dedicated pods typically go live 2–4 weeks after pilot.

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What about data privacy and NDAs?

We sign mutual NDAs/DPAs, restrict access by role, and use secure VDI with MFA. Ask for our brief.

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How reliable is outsourcing to the Philippines—especially Cebu?

Very. The country’s IT-BPM sector has supported global firms for 20+ years, and Cebu is a top hub with an English-proficient talent pool, strong university pipeline, competitive costs, and resilient infrastructure. Advox pairs that ecosystem with our own continuity measures—dual-ISP connectivity, secure VDI/MFA, cross-site staffing, UPS/generator readiness, and quarterly BCP drills—so you get stable teams, low downtime, and consistent SLA performance.